New Bavarian service center to bring additional capabilities to respond faster to customer service needs and reduce downtime costs.

John Crane today announced the opening of its service center in Bavaria, Germany.

Located in Neustadt an der Donau, in close proximity to Ingolstadt, the new service center will provide John Crane with the capabilities necessary for aftermarket support for its customers within the region, while also allowing them to deliver quick turnaround service capabilities and reduce downtime costs.

The service center will also give John Crane the capabilities to support customers in markets such as petrochemical and refining, pulp and paper, chemical and pharmaceutical production, power generation and the food and beverage industry, as well as both end user and original equipment manufacturer businesses. Capabilities include:

Fully equipped seal workshops: The workshops include seal reconditioning and repair with root cause analysis, assembly and testing facilities for standard, engineered and metal bellows cartridge seals, and optional bonded stock for contractual repair needs. The service center also boasts the ability to support filtration systems, power transmission couplings and packing materials. In addition, our experts analyze processes and environments via root cause and analysis (RCA) to recommend engineering solutions that will increase equipment lifespan, reduce total cost of ownership and lower emissions of harmful substances into the atmosphere.

Seal installation and commissioning support: A dedicated service center head and area sales manager will provide expert support for all customer needs. Two service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.

“All of our customers share the same challenges—unscheduled downtimes and inadequate equipment lifetimes are very cost-intensive,” said Moritz Buck, End User Sales and Services Manager for John Crane, DACH. “Getting closer to our customers in the region is the consequent step forward in providing quicker reaction times. Our target is to be available whenever required, providing fast repair service and customer support. Our experienced and well-trained team of experts for seals and systems will assist in an advisory capacity to help improve manufacturing performance through increased operational reliability, improved equipment uptime, fewer maintenance interventions and reduced seal water usage.”

“The performance and functionality of our customers’ operations—spanning throughout mission-critical sectors—depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations,” said Ruben Alvarez, Executive Vice President, Sales and Aftermarket, GeoMarkets. “And as part of our commitment to them, we are making it our mission to strengthen our service capabilities around the world and strategically build out our strong global footprint of more than 200 facilities.”

About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2017 revenue was greater than 1.1 Billion USD (£885m). John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.